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GXB Capital FAQ
Discover the potential of GXB Capital's cutting-edge alternative investment platform, designed to meet your unique financial goals. With our expertly curated offerings in emerging sectors, we're here to help you navigate the ever-evolving investment landscape.
Frequently asked questions
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How do I create an account?Step-by-step guide to account creation on GXB Capital, incorporating email verification: Step 1: Open the GXB Capital Web Platform Navigate to the Register section. Step 2: Initiate Sign Up Select Sign Up located at the top right corner. Step 3: Provide User Information You can sign up using an email. Step 4: Set Your Password Create a password that satisfies at least three of the following criteria: Contains at least one lowercase letter Contains at least one uppercase letter Contains at least one number Contains at least one special character. Step 5: Email Verification After signing up, an email verification link will be sent to the email address you provided. Open the email and click on the verification link to activate your account. Once your account is activated, you can log in to the GXB Platform and start exploring the various investment opportunities available on the GXB Platform. If you need any assistance during the account creation process or while navigating the GXB Platform, the GXB Capital support team is ready to help. You can reach them via email at support@gxbcapital.io.
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How to complete Institutional Verification?Institutional Verification. Here's how to complete it: Step 1: Login to your account Sign in to your GXB Capital account. Step 2: Navigate to Verification From the dashboard, navigate to the account settings and select the 'Institutional Verification' option. Step 3: Provide Required Documents You will need to provide several documents for the verification process. These may include: Proof of Entity Existence (e.g. Certification of Incorporation, Articles of Association). Proof of Address for the Entity (e.g. utility bill or bank statement showing business address). Proof of Identity for the Account Holder/Signatory (e.g. Passport, Driver’s License). Proof of Address for the Account Holder/Signatory (e.g. utility bill or bank statement). *Other AML Process/ Documentation Step 4: Submit the Application After you upload all the required documents, submit the application. GXB Capital will review your submission and confirm your verification status. For any further assistance, you can reach out to the GXB Capital support team at support@gxbcapital.io.
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What is GXB Capital’s due diligence process?GXB Capital follows a rigorous due diligence process before listing any investment on its platform. This typically involves: Initial Screening: Review of the potential investment opportunity and the team behind it. Deep Dive Analysis: Comprehensive analysis of the opportunity including financials, market potential, and risk factors. Third-Party Verification: In some cases, third-party experts may be brought in to verify specific aspects of the investment. Final Approval: The investment opportunity must be approved by the GXB Capital investment committee before it is listed on our platform. Please note that while GXB Capital conducts comprehensive due diligence, all investments come with risk and it's important for investors to review all the information provided and consider their own risk tolerance before investing. For any further assistance, you can reach out to the GXB Capital support team at support@gxbcapital.io.
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What countries are GXB Capital Restricted Countries?GXB Capital is a global platform, but there are restrictions in certain countries due to legal and regulatory constraints. Here are the rules: Rule 1: Restricted Countries The list of restricted countries is subject to change based on local laws and regulations. Please refer to the latest 'Terms of Use' on the GXB Capital platform for the current list. Rule 2: Registration from Restricted Countries Users attempting to register from restricted countries will not be able to complete the registration process. Rule 3: Existing Users Existing users who move to a restricted country may experience limitations on their accounts. It's important to check the current restrictions for your location before signing up.
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What are the fees associated with using GXB Capital?GXB Capital applies certain fees associated with using the GXB Platform. Here's an overview of the fees you may encounter: Management Fees: GXB Capital charges management fees for the administration and management of investment funds. These fees are typically calculated as a percentage of the total assets under management and are charged annually. The specific fee structure may vary depending on the fund. Performance Fees: In addition to management fees, GXB Capital may apply performance fees. These fees are calculated based on the investment performance of the fund and are typically a percentage of the profits generated by the fund. Performance fees are usually charged only when the fund achieves returns above a predefined threshold. Transaction Fees: Certain transactions, such as deposits, withdrawals, or specific investment actions, may incur transaction fees. The amount and nature of these fees can vary based on the type of transaction and the fund in which you are investing. Custodian or Third-Party Fees: Depending on the investment product or service, there may be additional fees charged by custodians or third-party service providers involved in the fund administration or investment process. These fees are generally disclosed in the relevant fund documentation. It is important to review the specific details outlined in the fund prospectus, offering documents, or any other relevant materials provided for each investment opportunity on the GXB Platform. These documents will provide more comprehensive information on the fee structure associated with the specific investment. For any clarification regarding fees or further details, please contact the GXB Capital support team. They can provide you with specific information based on your investment and answer any questions you may have. If you require additional assistance or have further questions, please don't hesitate to reach out to the GXB Capital support team at support@gxbcapital.io.
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What are the invitation code/Consultant code rules?Invitation or Consultant codes are a part of the GXB Capital advisors program. Here are the rules: Rule 1: Unique Code Each user is given a unique invitation code. This code can be found in the 'Advisors' section of the account. Rule 2: Code Usage This code can be shared with friends, family, colleagues or clients. When they sign up using your code, they need to enter it in the 'Invitation Code' field during registration. Rule 3: Benefits Once the referred user has completed certain actions, such as making an investment, both the referee and the referred user may receive benefits as defined in the current referral program rules. Rule 4: Restrictions Invitation codes can't be used in conjunction with other promotional codes. Each new user can only use one invitation code. For any further assistance, you can reach out to the GXB Capital support team at support@gxbcapital.io.
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How do I get started with GXB Platform?Getting started with GXB Platform is a simple and straightforward process. Here's a step-by-step guide to help you begin your investment journey: Step 1: Account Creation: Visit the GXB Capital website or download the GXB Capital app from the App Store or Google Play Store. Click on the "Sign Up" or "Create Account" button to initiate the account creation process. Step 2: Provide Your Information: Fill in the required information, including your name, email address, and any other necessary details. You may also need to verify your identity by providing relevant identification documents. Step 3: Complete KYC Verification: To ensure compliance with regulatory requirements, GXB Platform follows a Know Your Customer (KYC) process. You will be guided through the necessary steps to complete the KYC verification, which may involve providing additional information and documentation. Step 4: Review and Accept Terms: Read and review the terms and conditions, privacy policy, and any other legal agreements presented to you. If you agree to the terms, check the box to indicate your acceptance. Step 5: Fund Your Account: Once your account is created and verified, you can proceed to fund your GXB Wallet. Choose your preferred deposit method, such as bank transfer or other supported payment options, and follow the instructions provided to complete the deposit process. Step 6: Explore Investment Opportunities: After funding your GXB Wallet, you can begin exploring the investment opportunities available on the GXB Platform. Browse through the various funds and offerings, review their details, performance data, and risk factors, and select the investments that align with your investment goals and risk tolerance. Step 7: Make Investments: Once you have selected an investment opportunity, follow the instructions provided to invest the desired amount. GXB Platform will guide you through the investment process, ensuring that you have a clear understanding of the investment terms and associated risks. By following these steps, you can start your investment journey with GXB Platform and access a wide range of alternative investment opportunities. If you require any assistance during the account creation process or while navigating the GXB Platform, the GXB Capital support team is ready to help. You can reach them via email at support@gxbcapital.io or by submitting a support ticket through the GXB Platform.
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How does GXB Platform vet investment opportunities?GXB Capital follows a comprehensive due diligence process to vet and evaluate investment opportunities. Here's an overview of how we assess and select investment opportunities: Strategic Partnerships: GXB Capital establishes strategic partnerships with reputable investment firms, fund managers, and industry experts. These partnerships help us identify high-quality investment opportunities and leverage the expertise of our partners in conducting due diligence. Investment Screening: Our team of experienced professionals conducts a rigorous screening process to evaluate potential investment opportunities. This process involves assessing factors such as the investment thesis, financials, market dynamics, and the track record of the fund manager or project sponsor. Due Diligence: Selected investment opportunities undergo a thorough due diligence process. This involves in-depth analysis of the underlying assets, financials, legal documentation, market research, and other relevant factors. We carefully evaluate risks and potential returns associated with each investment. Risk Assessment: GXB Capital assesses the risk profile of each investment opportunity. This includes evaluating factors such as market risks, industry-specific risks, legal and regulatory risks, and the overall risk-return trade-off. We strive to provide investors with a clear understanding of the risks involved in each investment. Independent Reviews: In some cases, GXB Capital may engage independent third-party firms to conduct additional reviews or audits. These reviews can provide an additional layer of validation and ensure that the investment opportunities meet our high standards of quality and integrity. Ongoing Monitoring: GXB Capital continuously monitors the performance and progress of the investments available on the platform. This includes regular reviews of financial reports, performance metrics, and any updates or material developments related to the investment. By following these thorough vetting and due diligence processes, GXB Capital aims to present investors with high-quality investment opportunities that have undergone comprehensive evaluation. It's important to note that investment involves risks, and past performance is not indicative of future results. It's recommended to carefully review the offering documents, fund prospectus, and any other relevant materials to fully understand the risks, terms, and potential returns associated with each investment opportunity. If you have any specific questions about our due diligence process or how we vet investment opportunities on the GXB Platform, please reach out to the GXB Capital support team. We are here to provide you with the necessary information and assist you in making informed investment decisions.
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How to complete identity verification?Completing identity verification is important for the security of your account and transactions. Here's how you do it: Step 1: Login to your account Sign in to your GXB Capital account. Step 2: Navigate to Invest Process Step 2. From the dashboard, navigate to the account settings and select the 'Identity Verification' option. Step 3: Provide Required Documents You will need to provide an image of a government-issued identification document (Passport, Driver’s License, etc.) A 'selfie' may also be required as part of the process. Step 4: Submit the Application After you upload all the required documents and information, submit the application. GXB Capital will review your submission and confirm your verification status. Please note that the processing time may vary based on the volume of requests. For any further assistance, you can reach out to the GXB Capital support team at support@gxbcapital.io.
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Is my personal information secure on GXB Platform?GXB Capital prioritizes the security and privacy of your personal information by employing cutting-edge technology and industry best practices. Here's how we ensure the security of your data: State-of-the-Art Technology: GXB Capital leverages advanced technology, including AI-powered systems, to continuously enhance security measures and detect and prevent unauthorized access or fraudulent activities. Data Encryption: All sensitive data transmitted between your device and the GXB Platform is encrypted using industry-standard encryption protocols, ensuring the confidentiality of your information. Secure Storage: Your personal information is stored on secure servers with multiple layers of protection, including firewalls and intrusion detection systems, to safeguard against unauthorized access. Digital Signature Certification: GXB Capital utilizes digital signature technology to verify the authenticity and integrity of important documents and communications. This ensures that the information you receive from GXB Capital is legitimate and hasn't been tampered with. Regular Security Audits: GXB Capital conducts regular security audits and assessments to identify and address potential vulnerabilities, ensuring that our security measures remain robust and up-to-date. Privacy and Consent: GXB Capital respects your privacy and adheres to applicable data protection laws. We obtain your consent for the collection and use of your personal information, and we handle it in accordance with our Privacy Policy. While GXB Capital implements state-of-the-art security measures, it's important to note that no system is entirely immune to risks. It is recommended to practice good security habits, such as using strong and unique passwords, enabling two-factor authentication, and being vigilant about phishing attempts. If you have any concerns or require further clarification regarding the security of your personal information, please don't hesitate to reach out to the GXB Capital support team at support@gxbcapital.io.
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Does GXB Platform accept foreign investors or U.S. citizens living abroad?GXB Platform is designed to cater to non-U.S. investors, including foreign individuals and institutions. At this time, GXB Platform does not accept investments from U.S. citizens or individuals located in the United States. Our platform is tailored to meet the needs of international investors seeking alternative investment opportunities. We adhere to regulatory requirements and focus on providing access to investment opportunities that are compliant with the jurisdictions in which we operate. If you are a non-U.S. investor or an institution interested in exploring investment options through GXB Platform, we welcome you to create an account and explore the available investment opportunities. If you have any specific questions regarding your eligibility as a non-U.S. investor or need further clarification, please reach out to the GXB Capital support team. We are here to provide you with the necessary information and guidance to help you navigate the investment process based on your specific circumstances. If you require further assistance or have additional questions, please don't hesitate to contact the GXB Capital support team.
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How are the investment offerings structured?Investments on GXB Capital are typically structured as funds: Fund Structure: Investors contribute capital to the fund, which is then used to invest in a variety of investment opportunities. The specific investments depend on the strategy of the fund, which could range from stocks and bonds to real estate and private equity. Share Ownership: Investors own shares in the fund, not the individual investments. The performance of your shares depends on the performance of the overall fund. Distributions: Profits from the fund's investments are typically distributed back to investors in the form of dividends or capital gains. Remember to review the specific fund documentation for details on how each investment offering is structured. For any further assistance, you can reach out to the GXB Capital support team at support@gxbcapital.io.
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Who is an accredited investor or qualified purchaser?Generally, an individual accredited investor is: any person who has had an income of more than $200,000 in each of the two most recent years and has a reasonable expectation of reaching the same level of income in the current year; any person who, with that person’s spouse, had an income of more than $300,000 in each of the two most recent years and has a reasonable expectation of reaching the same level of income in the current year; any person whose individual net worth, or joint net worth with the person’s spouse, exceeds $1,000,000 (excluding the value of the person’s primary residence); and individuals who hold, in good standing, any of the following professional certifications and designations: Licensed General Securities Representative (Series 7); Licensed Investment Adviser Representative (Series 65); and Licensed Private Securities Offerings Representative (Series 82) Banks, partnerships, corporations, nonprofits, and trusts may also be accredited investors. For example, the following entities are accredited investors: any trust with total assets in excess of $5 million that is not formed for the purpose of acquiring shares of our offered products and where the purchase of any of our offered products is directed by a person who has sufficient knowledge and experience in financial and business matters to evaluate the merits and risks of a prospective investment; and any entity in which all of the equity owners are themselves accredited investors. Generally, a qualified purchaser is an individual or company owned by close family members that holds at least $5 million in investments.
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Why do I have to provide personal information (SSN/DOB/Address)?GXB Capital is committed to maintaining the highest level of security and complies with all relevant laws and regulations concerning user information and anti-money laundering (AML). Thus, we require certain personal details from our users: Identity Verification: To create a secure and reliable environment, GXB Capital needs to verify the identity of its users. This process typically involves providing your Social Security Number (SSN) and date of birth (DOB). Address Verification: GXB Capital needs to verify your physical address to prevent fraudulent activities and ensure compliance with regional regulations. This typically involves providing a utility bill or other official documents that show your current address. This information and other required verification though (KYC) helps to protect GXB Capital users and maintain the integrity of the platform. Rest assured, your information is securely stored and handled in accordance with our privacy policy. For any further assistance, you can reach out to the GXB Capital support team at support@gxbcapital.io.
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What products does GXB Capital offer?GXB Capital offers the following funds to institutional investors: A) DGIF/ Digital Growth Infrastructure Fund: The primary investment objective of the DGIF I Fund is to provide Investors with a choice of professionally managed Investment Compartments that aim to generate attractive risk-adjusted returns by investing in companies which are active in the field of cloud computing technology focusing on Machine Learning, Artificial Intelligence (AI), Blockchain and Internet of Things (IoT) Markets and offer services such as Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS), Infrastructure-as-a-Service (IaaS), managed data centers fully equipped with relevant infrastructure (ASIC, GPU, CPU Servers etc.) B) GXRES/ Renewable Energy Growth Fund: The primary investment objective of the GXRES I Fund is to provide Investors with a professionally managed Investment Compartment that aims to generate attractive risk-adjusted returns considering the opportunities and the risks of the renewable energy, clean energy and cleantech sector, through exposure to a diversified range of asset classes, which may be actively or passively managed, and which are traditionally accessible only to sophisticated and professional investors.
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How does GXB Capital get paid?GXB Capital primarily earns revenue through management fees and performance fees: Management Fees: These are typically a fixed percentage of the total assets under management and are charged on an annual basis. Performance Fees: These are typically a percentage of the profits made on investments. They are only charged when the investment performs above a certain threshold. Keep in mind, the specifics may vary between different funds and offerings. Always refer to the specific details provided for each investment. For any further information, you can reach out to the GXB Capital team at investor@gxbcapital.io.
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How do I transfer funds into my GXB Account?Depositing funds into your GXB Capital is a simple process: Step 1: Log into your GXB Capital account. Step 2: Navigate to the 'Invest' section. Step 3: Select 'Proceed to Invest' and in the next page you will see the Bank Details. This details are displayed in this page, in subscritption agreement and in the email you will receive if proceed to the next step of signing the agreement. Step 4: Follow the on-screen instructions to complete the deposit. Remember, the processing time can vary depending on the deposit method you choose (ACH, Wire transfer). For any further assistance, you can reach out to the GXB Capital support team at support@gxbcapital.io.
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About Wire TransfersWire transfers are a common method for transferring funds securely. If you plan to use wire transfers for depositing or withdrawing funds on GXB Capital, please consider the following: Step 1: Contact your bank to initiate the wire transfer process. Provide them with the necessary details, including the recipient's bank account information and any required reference codes. Step 2: Ensure that you provide accurate and complete information to avoid any delays or errors. Step 3: Be aware that wire transfers may have associated fees charged by your bank. These fees are typically deducted from the transferred amount. Step 4: Allow for processing time, as wire transfers may take a few business days to be completed. For specific instructions and details on wire transfers, it's recommended to reach out to the GXB Capital support team. If you have further questions or require additional support, please don't hesitate to contact the GXB Capital support team at support@gxbcapital.io.
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How to redeem your investment?To redeem your investment from a GXB Capital fund, please follow these steps: Step 1: Log in to your GXB Capital account. Step 2: Navigate to the 'Redemption' section. Step 3: Select the specific fund in which you have invested. Step 4: Locate the redemption option within the fund details and click on it. Step 5: Follow the on-screen instructions to initiate the redemption process. Important details to consider regarding redemption: Redemption and Lock-up Periods: Each investment fund on GXB Capital has its own lock-up period, which is a predetermined period during which investor redemptions may be restricted. The lock-up period varies depending on the specific fund. To know the lock-up period for a particular fund, please refer to the prospectus or offering documents provided for that fund. Post Lock-up Period Redemption: After the lock-up period expires, investors will be able to redeem their investments according to the terms and conditions outlined in the prospectus or offering documents of the specific fund. The redemption process may have specific requirements or limitations that should be reviewed in the fund's documentation. It is crucial to carefully review the prospectus or offering documents for each fund to understand the specific terms, redemption policies, and any applicable fees associated with the redemption process. For further guidance on the redemption process or any specific questions related to redeeming your investment from a particular fund, please reach out to the GXB Capital support team. They can provide you with the necessary information and assist you with any further inquiries. If you have any additional questions or require further support, please don't hesitate to contact the GXB Capital support team at support@gxbcapital.io.
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Who can I contact if I have questions or need support?If you have any questions or need support while using the GXB Platform, the GXB Capital support team is here to assist you. We offer various contact options to ensure prompt and comprehensive assistance: Contact Options: Email: For general inquiries, you can reach out to our support team at support@gxbcapital.io. If you have compliance-related questions or concerns, you can email us at compliance@gxbcapital.io. For investor-specific inquiries, please contact us at investor@gxbcapital.io. Our dedicated teams will respond to your emails as quickly as possible. Phone: If you have an urgent issue or prefer to speak with a representative directly, you can contact our support hotline at [phone number]. Please note that the hotline is available during specified business hours. Support Ticket: For efficient tracking and resolution of issues, we encourage you to submit a support ticket through the GXB Platform. By opening a support ticket, you provide detailed information about your inquiry or concern, allowing our support team to assist you more effectively. The support ticket system ensures that your inquiry is properly documented and addressed in a timely manner. Account Verification: For security purposes, we may ask you to provide certain information to verify your identity or account details. This helps us ensure that we are providing support to the authorized account holder. Self-Help Resources: Before reaching out to the support team, you may find it helpful to explore the self-help resources available on the GXB Capital platform. These resources can include FAQs, guides, and documentation that address common questions and provide step-by-step instructions for various processes. GXB Capital is committed to delivering excellent customer support and assisting you throughout your investment journey. If you have any questions, encounter any issues, or require further guidance, please don't hesitate to contact the GXB Capital support team. You can reach us via email at support@gxbcapital.io, investor@gxbcapital.io, or compliance@gxbcapital.io. For urgent matters, please call our support hotline at +35722763344. We are here to provide you with the support you need.
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How can I stay updated on my investments and the performance of the funds I've invested in?GXB Capital provides various tools and resources to help you stay informed about your investments and track the performance of the funds you've invested in: Investor Dashboard: Upon logging into your GXB Capital account, you will have access to an investor dashboard. This dashboard provides an overview of your investments, including fund performance, investment allocations, and relevant updates. Investment Updates: GXB Capital periodically sends out investment updates and newsletters via email. These updates contain information about the performance of the funds, important announcements, and any significant developments related to the companies in which you've invested. Performance Reports: GXB Capital provides detailed performance reports for each fund, outlining investment returns, key metrics, and other relevant information. These reports are typically accessible through the investor dashboard or can be requested from the GXB Capital support team. Company Updates: If you have invested in specific companies or projects, GXB Capital strives to provide updates on their progress and performance. These updates can include financial reports, operational updates, and other relevant information. Real-Time Monitoring: GXB Capital continuously monitors the investments on the platform, and in some cases, real-time tracking tools may be available. These tools allow you to monitor the performance of your investments more closely. It's important to note that investment performance can fluctuate, and past performance is not indicative of future results. It's always recommended to review the prospectus, offering documents, and other relevant materials for a comprehensive understanding of the risks and potential returns associated with your investments. If you have any specific questions about tracking your investments or staying updated on their performance, please reach out to the GXB Capital support team. They can provide you with further guidance and assistance. For any further inquiries or support, please don't hesitate to contact the GXB Capital support team at support@gxbcapital.io
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Forgot login password?If you've forgotten your GXB Capital login password, here's how you can reset it: Step 1: Click on the "Forgot Password" option on the login screen. Step 2: Enter the email address associated with your GXB Capital account and click "Submit." Step 3: You'll receive an email containing a link to reset your password. Click on the link. Step 4: Enter your new password, making sure it meets all of the password criteria. Step 5: Confirm your new password by entering it a second time, then click "Submit." Your password should now be reset. If you're still having trouble, please reach out to the GXB Capital support team at support@gxbcapital.io.
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How to modify login password?Changing your GXB Capital login password is an easy process: Step 1: Login to your GXB Capital account and navigate to the 'Settings' option. Step 2: In the 'Account' section, select 'Change Password'. Step 3: You'll need to input your current password, then the new password. Make sure your new password meets all the specified criteria. Step 4: Confirm your new password by entering it a second time. Step 5: Click 'Submit' to save the changes. It's recommended to regularly update your password and to avoid using easily guessable words or phrases.
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How to activate Google Authenticator?To activate Google Authenticator for additional account security: Step 1: Log in to your GXB Capital account and navigate to 'Settings'. Step 2: Select 'Two-Factor Authentication'. Step 3: Follow the instructions to download the Google Authenticator app if you haven't done so already. Step 4: Scan the QR code displayed on the screen using the Google Authenticator app. Step 5: Enter the code shown in the Google Authenticator app into GXB Capital to link the two together. Step 6: Ensure you store the backup key in a secure place. It is required to restore your Google Authenticator in case you lose your phone. Google Authenticator provides an additional layer of security for your account and is highly recommended. If you require more assistance, feel free to reach out to our support team at support@gxbcapital.io.
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What if Google Auth doesn't work?If you encounter issues with Google Authenticator, follow these steps: Step 1: Ensure that the time on your device and Google Authenticator app is synced correctly. Incorrect time settings can cause authentication issues. Step 2: If the time settings are correct, try removing the GXB Capital account from the Google Authenticator app and then re-adding it by scanning the QR code again. Step 3: If the issue persists, contact the GXB Capital support team at support@gxbcapital.io for further assistance. They will guide you through additional steps to resolve the problem.
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Incorrect Google Authentication Code?If you receive an "Incorrect Google Authentication Code" message: Step 1: Double-check that you entered the code correctly, including any spaces or special characters. Step 2: Ensure that the code has not expired. Google Authenticator codes typically have a short validity period. Step 3: If the code is still not accepted, try generating a new code in the Google Authenticator app and enter it into GXB Capital. Step 4: If you continue to experience issues, reach out to the GXB Capital support team for assistance.
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How to change the account registered mobile number?To change your registered mobile number on GXB Capital: Step 1: Log in to your GXB Capital account and navigate to 'Settings'. Step 2: Select the 'Account' section and find the option to change the registered mobile number. Step 3: Follow the on-screen instructions to update your mobile number. Step 4: You may be required to verify the new mobile number through a verification code sent via SMS. Updating your registered mobile number ensures that you receive important account notifications and enhances the security of your GXB Capital account. If you have any difficulties during this process, don't hesitate to contact the GXB Capital support team for guidance. For any further questions or support, please reach out to the GXB Capital team at support@gxbcapital.io.
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